Over 10.7% of the world population is battling with mental health issues. The implication of this data is a possible overwhelming demand for counseling and therapy services. A sure way to ensure mental health professionals increase their efficiency and help more people is by automating their appointment scheduling and reminder services and direct the time saved to offer stellar services to clients.
Counselors and therapists are life-savers to their clients. They should endeavor to prepare their patients to purpose to attend appointments, reschedule, and avoid same-day cancellation.
Every missed appointment would therefore mean a loss to both the service provider and the delayed help for clients.
Professionals offering counseling and therapy services will lose time and money.
Clients may have their conditions worsen for delaying seeking services.
Working with ideal scheduling and reminder app is, therefore, vital for the ensure a smooth appointment scheduling process. Additionally, reminders will serve to ensure clients remember to show up for their appointments.
To better understand how counselors and therapists use appointment scheduling and reminder software for their services, it is crucial to first understand who they are and what they do.
Counselors: Counselors are skilled professionals trained to assist individuals to understand their problems, find a coping mechanism, or solutions to their issues. They focus on addressing behavioral, emotional, and mental disorders of their clients to promote better mental health, behavior change, and self-esteem. They can work with groups, families, couples, or an individual at a time.
Therapists: Therapists are licensed experts in mental health. They are also known as psychotherapists. Their specialty entails supporting and helping clients realize improved lives through the development of better emotional and cognitive skills, coping, and reducing symptoms of mental illness.
Difference between counselors and therapists: Counselors address specific problems affecting individuals like stress or addiction purposing to solve it or provide coping mechanisms and is often short-term. Therapists handle a broader scope of issues in the long-term. They focus on the transformation of individual thought patterns, positive behavior changes to improve the self and gain contentment and motivation to pursue personal goals.
One common thing is that both counselors and therapists work towards strengthening the mental health of their clients.
The statistics below from the National Alliance on Mental Illness (NAMI) confirm the rapidly growing mental health conditions among the US population. Further, this indicates that counselors and therapists have work to accomplish.
Mental illness affects 20.6% of U.S. adults. This means, 1 in every 5 adults (51.5 million people) suffers from a mental health issue.
The annual rate of serious mental conditions stands at 1 in every 20 U.S. adults. This is 5.2% of U/S adults (13.1 million people).
U.S. youth are equally affected with 16.5% of them experiencing mental disorders. This is between the ages of 16-17 (7.7 million people).
78% of the U.S. adult population embrace counseling. 42% have seen a counselor before whereas 36% are willing to see a counselor if a situation demands.
An appointment reminder app for counselors works in a five-step straightforward process.
Step 1: Calendar integration. Connect your Google, iCal, Outlook, or Office 365 calendar to Appointment Reminder to sync data.
Step 2: Feed in your available time blocks for clients to book. Remember to consider buffer times to allow transition from one client to another.
Step 3: Customize and send reminders. Automate text reminders to send out to confirm a client’s appointment and remind them about their upcoming session.
Step 4: Receive calendar notification updates from your client replies to keep pace with the real-time status of your client's appointment.
Step 5: Keep the conversation going by responding to your client inquiries to ensure every detail is noted before they show up for the appointment.
Step 6: Follow up after service to get client feedback on satisfaction and quality of service to assist you to improve your services.
The statistics above among other findings reveal the importance of counselors’ and therapists’ services. Our appointment reminder service is versatile and designed to assist you to manage your business. Below are functions that our appointment reminder service can perform.
Integrations: Connect Appointment Reminder with you Google Calendar, Office 365, Outlook, and iCal Calendars for real-time updates on the status of your client appointments. It also integrates with Google Meet, Zoom, and more applications to enhance your client appointment booking processes.
Set your availability hours: Once you determine the hours of your availability, the first thing to do is input those hours into the Appointment Reminder app. As you do so, you should consider buffer times so you can allow for an interlude after every client session for a rest as you prepare for the next client.
Accept online bookings: Place Appointment Reminder booking link wherever your clients can find you and book. Set the link with a booking button on your website or share it on your social media profiles and pages. You can also share the link when sending newsletters to subscribers or embed it in your email signature or even feature it on your flyers and business cards.
Allow clients to book 24/7: After setting your availability and placing your booking link, clients can start booking. Appointment Reminder allows your clients to book your counseling or therapeutic services around the clock. So long as they can access your booking link, they have the booking convenience in their hands to book whatever time they desire all day, all night throughout the week.
Reduce no-shows: You can reduce no-shows by sending email, voice, or text (SMS) message appointment reminders. Forgetfulness is one of the main reasons clients fail to turn up. With appointment reminders, you can use reminder templates or craft yours from scratch then them to your clients. Send reminders a couple of times for maximum reach and impact. You can send a reminder to confirm their booked appointment right after the book, a few days to, and a few hours to the session.
2-way communication: Sending reminders via text messages to clients is an easy and quick means that supports 2-way communication. When you send reminders with Appointment Reminder clients can respond to your messages if they need any further clarifications before they show. It also allows you the opportunity to communicate any requisites you may need from the client.
Easy rescheduling and handling cancellations: The ability to reschedule and cancel appointments increases client flexibility. No matter how best you manage your business, reschedules and cancellations can be inevitable. Appointment reminder allows your clients to reschedule their meetings and cancel appointments. They can do so by simply responding to your reminder messages so you can assist them or proceed to book another slot after canceling.
Get feedback and ask for reviews: Take advantage of happy clients to grow your social proof portfolio. Follow-up with clients to get their feedback. Ask them about their experience and whether there is an area they need you to improve on. Depending on the response, send them a link to your Facebook business page or Google My Business so they can leave a review.
Counselors and therapists can draw the following benefits when they use an appointment scheduling and reminder service for their businesses.
No-shows are the number one impediment to successful online appointments. Clients fail to attend their scheduled meetings or even cancel their appointments.
Appointment reminder app text, email, and voice message reminders can help you a great deal to minimize no-shows. It enables you to reach your clients on their mobile phones so they can remember to show up.
Keep in touch with your clients by sending them personalized reminders. You can achieve this by sending them email or text (SMS) reminders. Follow-up and assist clients before and after they attend a session at your business.
Save your clients from possible confusion from calendar gaps by displaying both booked and available time-blocks. Appointment Reminder will display only available slots for your clients with updated status after booked time-slots.
The ergonomics of our appointment reminder app is designed to meet user needs.
Our system ensures a smooth client booking process by providing them with an intuitive booking interface.
It’s also easy for you to set your time blocks, customize and send reminders and manage client replies.
Appointment Reminder is HIPAA compliant.
The Health Insurance Portability & Accountability Act (HIPAA) requires that counselors and therapist practitioners safeguard the privacy of their clients’ information because it is sensitive.
Our online appointment scheduling and reminder service meet HIPAA standards in protecting the health information of your clients.
When sending appointment reminders, you only include generic details like date and time on the voice calls, email, and SMS reminders.
Clients like examining reviews when looking for counseling and therapeutic services online. It helps them save time by narrowing it down to exceptional services.
After a successful client relationship, you can collect reviews from your clients so you can increase your Google reviews and Facebook page reviews.
Use appointment reminder app to organize and optimize your staff and service resources.
Irrespective of whether you're a solo or a team of counselors or therapists, Appointment Reminder will help you trace service requests. You can then appropriately allocate services and accompanying resources to your team to balance booking and services offered.
View all upcoming appointments for your day in one glimpse when you use an appointment reminder to accept client services.
The easier it is to view your upcoming appointment in your calendar, the easier it will be for you to get organize your daily flow of activities.
Counseling and therapeutic businesses using appointment reminder services are excelling more than their counterparts.
They have won the confidence of their clients by using a HIPAA compliant appointment scheduling app that ensures their trust.
The number of no-shows is reducing significantly through personalized text reminders the businesses are sending to clients.
Reminders solidify the commitment of the business and motivate clients to show-up. Clients can also reschedule their appointment when they realize they won't manage to show up in unavoidable circumstances.
Social proof from satisfied clients strengthens the image of the business and its market position to attract new clients.
Join other counseling and therapy service providers using Appointment Reminder to accept online appointments and send personalized reminders to minimize no-shows.
Effectively manage reschedules and cancellations by accepting last-minute bookings for available time slots.
Walk with your clients through their customer-journey process as you address their concerns from Appointment Reminder’s two-way communication channel.
Serve your customers better as you grow your business.